Service Standards
Service Standards
Activity | Service standard |
---|---|
Initial contact with the OICM |
Answer within 48 hours or 2 working days |
Initial consultation with the ICM practitioner |
Within 7 working days of the initial contact* |
Conflict coaching |
Within 7 working days of the initial consultation* |
Facilitated or mediated conversation |
Within 30 working days after the OICM receives the confirmation of participation from both parties* |
Group process |
Within 45 working days after the OICM receives the confirmation of participation from all the persons involved* |
*Exceptions |
To be determined mutually between OICM and the client. |